Boosting Patient Satisfaction Using the 6 C\u27s

Improving patient experience and satisfaction in hospitals is something that is constantly changing or improving. Today in hospitals patient’s satisfaction is becoming the main priority and focus. This is because hospitals may not get paid by insurance companies if the patient they treated returns within 30 days seeking more medical attention for what they just sought medical attention for. Hospital’s staff should by focusing on the 6 C’s, which are the main aspect that hospitals staff need to focus on. This is the communication that they have with their patients. The second is the quality of the care that they provide which goes with the level of competence they have. Finally, the other remaining 6 C’s need to be executed into hospitals patient experience/satisfaction