Analisa hubungan latar belakang karyawan dan pengaruh kualitas layanan internal terhadap kepuasan Karyawan Hotel X, Surabaya

This study aims to examine the extent to which the relationship between employee background and the influence of the internal service quality (ISQ) on employee satisfaction in a four star hotel in Surabaya. The results show that there is no significant correlation between employee background (age%2C education qualification%2C and length of employment) and employee satisfaction. On the other hand%2C there is significant influence between internal service quality and employee satisfaction. Team work%2C employee job fit and technology job fit are the most important measurements of ISQ%2C which influence the employee satisfaction