PENGUKURAN KINERJA RUMAH SAKIT Dr. SAIFUL ANWAR DENGAN METODE BALANCED SCORECARD

This research aims to determine the performance measurement of RSUD Dr. Saiful Anwar through Balanced Scorecard method. The research method used in this research using mixed methods approach. The result of research shows that the measures of public performance based on Balanced Scorecard method of RSUD Dr. Saiful Anwar 2016 - 2018 is divided into four perspective that is customer perspective, financial perspective, perspective with internal business process and perspective learning and growth are included in good performance. The performance of RSUD Dr. Saiful Anwar in the perspective of customers included in the category good, performance RSUD Dr. Saiful Anwar in the financial perspective included in the category good, performance RSUD Dr. Saiful Anwar in the perspective of internal business processes including in good category, and the performance of RSUD Dr. Saiful Anwar in perspective of Learning and Growth included in good category, so it can be said that RSUD Dr. Saiful Anwar able to increase employee capability and give customers satisfaction