Add to ORKGBackground and Aim: Over the past decade, the number of private centers providing health care services in Iran has had a continuous growth and the highly competitive market in private hospitals industry has caused increasing pressure on them to provide services with a higher quality. The purpose of this study was to assess the quality of services being provided in private hospitals of Tehran as judged by patients. Materials and Methods: This cross-sectional study was conducted in 2010 in Tehran. The study sample comprised 983 patients, randomly selected from 8 private hospitals. The survey instrument was the standard SERVQUAL questionnaire. Wilcoxon, t-test, and Kruskal-Wallis tests were used for statistical analyses. Results: The total mea...
Objectives: Patient satisfaction is a significant marker for estimating the quality of medical servi...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
Management of hospitals should take initiatives to improve the overall service quality of patient ca...
Background and Aim: Over the past decade, the number of private centers providing health care servic...
Abstract Background Highly competitive market in the private hospital industry has caused increasing...
Background: The identification of strengths and weaknesses of services provided is the first step fo...
Abstract Background Measuring patients’ perception from health service quality as an important eleme...
Background: understanding the patient expectations and perceptions of service quality is one of the ...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the su...
Introduction: The main mission of hospitals in any health system is to deliver high quality healthca...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Background and Objectives : Due to unique characteristics of the health sector, measuring the effi...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Introduction: In the modern open and multiple choices world, provision of high quality services and ...
The quality of service from a hospital is the number one factor that will either turn a customer/pat...
Objectives: Patient satisfaction is a significant marker for estimating the quality of medical servi...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
Management of hospitals should take initiatives to improve the overall service quality of patient ca...
Background and Aim: Over the past decade, the number of private centers providing health care servic...
Abstract Background Highly competitive market in the private hospital industry has caused increasing...
Background: The identification of strengths and weaknesses of services provided is the first step fo...
Abstract Background Measuring patients’ perception from health service quality as an important eleme...
Background: understanding the patient expectations and perceptions of service quality is one of the ...
Background and Aim: The provision of high-quality services is considered as a prerequisite to the su...
Introduction: The main mission of hospitals in any health system is to deliver high quality healthca...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Background and Objectives : Due to unique characteristics of the health sector, measuring the effi...
Hospitals are increasingly realizing the need to focus on service quality as a measure to improve th...
Introduction: In the modern open and multiple choices world, provision of high quality services and ...
The quality of service from a hospital is the number one factor that will either turn a customer/pat...
Objectives: Patient satisfaction is a significant marker for estimating the quality of medical servi...
Background: Service quality is one of the main challenges in health systems. In quality management, ...
Management of hospitals should take initiatives to improve the overall service quality of patient ca...