Electronic Commerce – An International Phenomenon, Generating Commercial Litigations

Although the e-commerce boom of the past few years has produced plenty of satisfied e-shoppersand successful Web-based companies, many consumers and businesses are left wondering where they can goto resolve their online disputes. The legal system (such as the court system and classical arbitration) cannoteffectively respond to the challenges posed by conducting electronic commerce and this paper is proposed toanalyse the types of disputes that can arise from those e-commerce operations. The aim of this approach isrepresented by our attempt to explain why conflict resolution cannot be reasonably accomplished usingtraditional legal system and consequently the measures that have been taken by the international bodies tofacilitate consumers' right to a fair and effective trial services