The correlation between Emotional Intelligence and Leadership Style(s) in hospitality leaders: A comparative study between Macedonia and Norway

Master's thesis in International Hospitality ManagementThe aim of this mixed method study was to investigate the correlation between emotional intelligence and the leadership style(s) of the hospitality leaders both in Macedonia and in Norway. A number of five hotels were a part of this study as separate case studies (360 degrees overview was made in each one of the hotels using EI instrument and MLQ) and the results were compared to see whether there are gender, background, and social differences in the profiles of the managers. The study has “produced” profiles of the Macedonian and the Norwegian leader, since visible differences have been found. Macedonian leaders are more educated (most of them have university degree) but still transactional, and Norwegian leaders have high school as their level of education and are transformational. The study has concluded that (as in other previous studies) women are more transformational than men (eight out of eleven general managers rated as transformational are female). The results of the study have indicated that no significant correlation has been found between the emotional intelligence and leadership style(s) of the hospitality leaders in both countries