Business process optimization and informatization in L-Tek d.o.o. company production

Magistrsko delo se ukvarja z optimizacijo in informatizacijo poslovnega procesa. Cilj naloge je izdelava modela obstoječega poslovnega procesa po BPMN standardu, izvedba simulacije ter identifikacija potencialnih težav in ozkih grl. Te smo analizirali z metodami za analizo temeljnih vzrokov. Na podlagi teh rezultatov smo kreirali nov proces, ki je IKT podprt. S pomočjo analize KPI-jev pred in po optimizaciji procesa smo prišli do rezultatov, da je optimizacija pozitivno vplivala na kakovost in učinkovitost procesa ter na zadovoljstvo delavcev.The master\u27s thesis deals with the optimization and computerization of the business process. The goal was to create an existing business process model according to the BPMN standard, perform a simulation and find potential problems and bottlenecks. These were analyzed with methods for analyzing root causes. Based on these results, we created a new process that is supported by ICT. With the help of KPIs before and after optimization of the process, we conclude that optimization had a positive effect on the quality and the efficiency of process and satisfaction of workers