Comfort in communication in an x company

V diplomski nalogi smo poskusili razrešiti problem upravljanja s komunikacijskim udobjem podjetja X, ki deluje v panogi gostinstva. Namen zaključnega dela je bil na podlagi sistematičnega pregleda domače in tuje strokovne literature s področja komunikacijskega udobja, opraviti empirično raziskavo o okolju komunikacijskega udobja. Okolje komunikacijskega udobja tvorijo organizacijska klima, zadovoljstvo zaposlenih, pripadnost zaposlenih, stil vodje in medsebojni odnosi. Cilj empirične raziskave je bil zasnovati predloge za izboljšanje stanja komunikacijskega udobja v konkretnem podjetju, ki deluje v panogi gostinstva v Sloveniji. Predmet raziskovanja je bil gostinsko podjetje X oz. stanje komunikacijskega udobja v omenjenem podjetju ter okolje komunikacijskega udobja. Teoretični del zaključne naloge je bil narejen na podlagi domače in tuje strokovne literature. Pri tem smo se poslužili deskriptivne metode, s pomočjo katere smo opisno predstavili vsebino teoretičnega dela zaključne naloge, komparativne metode, s pomočjo katere smo primerjali dejstva ter odkrivali rezultate na podlagi primerov iz gospodarske realnosti, deduktivne metode, s pomočjo katere smo iz splošnih teoretičnih stališč na danem primeru pridobljenih podatkov v empiričnem delu prihajali do konkretnih sklepov, metode kvantitativne analize, kjer smo iz sekundarno pridobljenih podatkov z različnimi dejstvi pojave strnili v določene količine ter jih med seboj primerjali in vzročno pojasnili, primerjalne metode, na osnovi katere smo glede na pridobljene sekundarne podatke preučevali podobne ali sorodne pojave in strukture z primerjavo enakih ali podobnih dejstev (statističnih pojavov, procesov in odnosov) ter metodo kompilacije, ki smo jo uporabili za povzemanje izsledkov znanstveno raziskovalnega dela oziroma opazovanj stališč, sklepov in spoznanj domače in tuje literature. Za empirični del zaključne naloge so bili zbrani, analizirani in sintetizirani primarni ter sekundarni viri podatkov. Anketa je potekala v mesecu juliju 2018 v Sloveniji na naključnem vzorcu 50 zaposlenih v podjetju X. Vsak udeleženec je v raziskavi sodeloval prostovoljno, z možnostjo odklonitve v kateremkoli delu raziskave. Pridobljeni podatki so bili analizirani s pomočjo programa Microsoft Word, in Microsoft Excel ter SPSS. Pri tem smo se poslužili statistične metode, s pomočjo katere smo raziskovali podatke pridobljene na osnovi ankete. Uporabili smo metodo deskriptivne statistike. Analizirane podatke smo prikazali v obliki tabel in grafov. Posluževali smo se tudi matematične metode, saj smo z uporabo matematične logike, matematičnih formul, simbolov in operacij na eksakten način prikazovali in pojasnjevali zakonitosti pojavov povezanosti primarno in sekundarno pridobljenih podatkov. Ugotovili smo, da v podjetju X komunikacijsko udobje zaposlenih ni zadovoljivo in da na komunikacijsko udobje zelo vpliva poslovno okolje. Na koncu smo podali rešitev kako lahko management podjetja X uspešno vpliva na upravljanje komunikacijskega udobja. Podali smo tudi napotke in korake do oblikovanja strategije upravljanja s komunikacijskim udobjem v podjetju X.In the graduation thesis we tried to solve the problem of managing the communication comfort of the company X, which operates in the catering industry. The purpose of the final work was to conduct an empirical research on the environment of communication comfort based on a systematic review of domestic and foreign professional literature in the field of communication comfort. The environment of communication comfort form an organizational climate, employee satisfaction, employee affiliation, leadership style and interpersonal relationships. The aim of the empirical research was to propose proposals for improving the state of communication comfort in a specific company operating in the catering industry in Slovenia. The subject of the research was the catering company X, the state of communication comfort and the environment of communication comfort. The theoretical part of the final assignment was made on the basis of domestic and foreign professional literature. Descriptive methods were used to describe the content of the theoretical part of the final task, the comparative method, by means of which we compared the facts and discovered the results on the basis of examples from economic reality, a deductive method, through which we derive from general theoretical positions on the given example of the obtained data in empirical work, came to concrete conclusions, the method of quantitative analysis, where we derived from the secondary data obtained with different facts of the phenomenon into certain quantities, compared them and causally explained the comparative methods on the basis of which we obtained Secondary data studied similar or related phenomena and structures by comparing the same or similar facts (statistical phenomena, processes and relationships) and the compilation method used to summarize the results of scientific research work or observations of positions, conclusions and lessons learned at home and abroad is literature. The primary and secondary sources of data were collected, analyzed and synthesized for the empirical part of the final task. The survey was conducted in July 2018 in Slovenia on a random sample of 50 employees at X. The acquired data were analyzed using Microsoft Word, and Microsoft Excel and SPSS. In this, we used statistical methods, through which we studied the data obtained on the basis of the survey. We used the method of descriptive statistics. We analyzed the data in the form of tables and graphs. We also used mathematical methods, since using the mathematical logic, mathematical formulas, symbols and operations, we demonstrated and explained, in an exasperate way, the lawfulness of the phenomena of connection between the primary and secondary data obtained. We found that in X the communication comfort of employees is not satisfactory and that the communication environment is very influenced by the business environment. In the end, we have come up with a solution how X management can successfully influence the management of communication comfort. We also provided guidance and steps to design a communication management strategy for X