Internet banking services and fees: the case of Greece

In this paper, we examine the internet banking services that Greek commercial banks are offering. We also present the associated costs and fees that customers face when using these services. The findings show that there are disparities in the fees that Greek commercial banks impose on their customers for performing banking transactions over the internet. When we compare Automated Teller Machine (ATM) fees with branch fees, we find that ATM charges are lower than branch fees. Finally, we conclude that internet banking fees are lower than both ATM fees and branch fees.electronic finance; e-finance; banking fees; internet banking; Greece; e-banking; electronic banking; banking services; bank branches; ATM fees; branch fees.