Practical Guidelines for Measurement-Based Process Improvement

Despite significant progress in the last 15 years, implementing a successful measurement program for software development is still a challenging undertaking. Most problems are not of theoretical but of methodological or practical nature. In this article, we present lessons learned from experiences with goal-oriented measurement. We structure them into practical guidelines for efficient and useful software measurement aimed at process improvement in industry. Issues related to setting measurement goals, defining explicit measurement models, and implementing data collection procedures are addressed from a practical perspective. In addition, guidelines for using measurement in the context of process improvement are provided