The Classification, Storage and Retrieval of Electronic Mail- Two Exploratory Studies

Electronic mail has been fully integrated into the communication processes in this country. Within the business environment, e-mail allows managers to efficiently communicate not only with customers and venders, but also internally with subordinates, superiors and peers. Less hard copy and more digital copy is being used to share and disseminate knowledge. The dialogue between managers that precede a decision may be trapped within a plethor