BRIDGING DIGITAL DIVIDE: SOFTWARE REQUIREMENTS ENGINEERING AND BUSINESS PROCESS REENGINEERING

Abstract: Currently available software requirements engineering processes do not study operational business processes ’ performances to identify performance specific improvement scopes and do not relate the same to maximise business benefits through optimizing technology capabilities. Business analysts ’ concept of business process reengineering and software system analysts ’ concept of software engineering aiming for the same goal of business benefit increase, are digitally divided by their information technological and business performance knowledge gap. The paper proposes a software requirements engineering process incorporating operational process evaluation and baselining, business process reengineering, goal and role based requirements analysis with measurable increase in business benefits through performance improvement and selecting technology capabilities. It suggests that traditional software requirements engineering activities need to be mingled with business process reengineering activities and requirements measurement and management matrices for different business domains need to be prescribed