management, new product development, organizational change, and complex systems. Prof. Dooley is on the editorial board of Quality Management Journal, Journal of Operations Management, and Nonlinear Dynamics, Psychology, & the Life Sciences.

Dooley This paper is concerned with the development of an instrument aimed at the measurement of consumer attitudes concerning software quality. The operationalization of the construct software quality includes the dimensions of communication, completeness, features, flexibility, independence, simplicity, stability, and maturity. Ordinal scale development methods are used to develop objective, operational measures of these dimensions. An on-line, Internet-based survey tool was developed to facilitate the large number of responses required for survey validation. The instrument will help solve important problems of software development productivity, software engineering research and survey research. Results show that relevant software consumer attitude