Quantifying the business value of information technology: A conceptual framework and application to electronic banking. Working paper #219

We wish to thank Joseph Pendleton 111, senior vice president of electronic banking at Meridian Bancorp of Pennsylvania, for providing financial support and access to the data used in this study. We appreciated the advice of P. Sue Miller, Hal Landis, Michelle Landau and Pam Weeber at Meridian. We are indebted to Harry Rivkin, president of Accountline Inc., for assistance in accessing and utilizing data from Accountline's "Black Box " demographic data base product. Charles Kriebel, Srikant Datar and Laura Lally provided help-ful comments on earlier drafts of this paper. Finally, special thanks to Debbie Peake, who assisted with the preparation of this manuscript. All errors are the responsibility of the authors