Setting up a Help Desk; Students

This paper reports a solution that was implemented at a regional Tertiary Institute to enable students to gain practical skills in the Help Desk area. Designed and carried out by students its objectives were to assist other students and staff for a limited period of time. Building a Help Desk from "the boots up", gaining student "buy-in" and commitment, assuring equity of work all posed difficulties at times. However when evaluating the project the students reported no "insurmountable" problems, and recommended the learning process for future student