Process Viewpoints

. This paper discusses the need for a systematic framework which can be used to analyse software processes and derive process models. We propose the idea of process viewpoints which have associated process models and which incorporate questions about process and potential process improvement. The questions associated with each process viewpoint are derived from organisational concerns which must be explicitly identified. This work has been carried out in the context of a project which is investigating approaches to requirements engineering process improvement. 1 Introduction Over the last ten years, the software process community has focused its attention on the development of process models, process modelling formalisms and methods of enacting these process models to support the development process. Less attention has been paid to the problem of discovering the actual process models which are used. It has been generally assumed that it is relatively straightforward to understand exist..