Goal-Based Business Process Models: Creation and Evaluation

The paper gives an overview of an approach to modelling and evaluating business processes at conceptual level. We show which steps would be needed to create an object-oriented business process model, and how business process models can be evaluated against nonfunctional goals. Overall, we get some kind of guarantee that business process models are useful. They facilitate not only the communication between team members, they can be seen as an essential prerequisite for information system developers. Nevertheless, although models are useful we have to accept that an evaluation of a business process can only be partial if it is carried out at model level