Towards an Enterprise Reference Scheme for Building Knowledge Management Systems

The value of the knowledge incorporated in an enterprise is more and more recognized and enterprises are defining knowledge management strategies to capitalize this assets. But up to now there is little methodological support for building, maintaining and using knowledge management systems (KMS). To remedy this we propose an enterprise reference scheme, that can be used to elicitate the requirements for building a KMS, to model parts of the KMS, and to study the impact of a KMS on an organization. 1 Introduction The value of the knowledge incorporated in an enterprise is more and more recognized (cf. [Cha97] for a survey). As global competition based on knowledge-intensive products/services rapidly increases, an increasing demand on business strategies, tools and techniques for performing Knowledge Management can be observed. This directly creates a need for methodologies for building knowledge management systems (KMS). Because Knowledge Management is aiming at the improvement of kno..