South Carolina Department of Natural Resources internal communications assessment

Today, most employees report problems in internal communication in the Department of Natural Resources, leading to dysfunctional behaviors such as guarding of information, mistrust of management, and lack of teamwork. As a result, morale problems, duplication of effort, breakdown of interdivisional cooperation, and diminished customer service have become the norm. The research objectives of this report are to assess DNR's current communication climate--including a close look at communication at three levels within the organization: employee/supervisor, inter- and intra-divisional, and agencywide communication, both upward and downward- and to evaluate the effectiveness of existing and potential formal communication tools for correcting defined problems