Service Innovation Application for Precision Machinery Manufacturing－Case Study for Silicon Carbide Ceramic Shaft Seal

[[abstract]]工廠庫存資料的整合，需要透過統一系統，方便管理庫存時能夠在當下得到正確與詳細的資訊，不需要透過多次的輾轉才能得到立即的答案，除了解決資訊不完整的問題，也可以提升庫存的服務效率。本研究探討精密機械製造創新之設計思考應用，根據詢問入庫流程、在庫管理、出庫流程和管理的經驗，以碳化矽陶瓷軸封為實證案例，發現目前並未針對產業共生的議題進行探討，此外在原物料管理上，企業資源規劃系統的使用不是很便利，詢問庫存相關問題時，感受到倉庫管理人員對這方面的不確定性，本研究透過設計思考方法，整頓現有的系統，使員工使用上簡單易操作，並且同步製造相關資訊，提供預測機制，減少內部員工或供應商因為不了解或是大量需求時所造成的糾紛，並且提供快速的資訊儀表板，使資訊可以更透明化溝通。本研究結論透過雲端系統的資訊整合方式，讓資訊能夠即時傳遞與更新，使主管與員工能夠得到即時、正確的庫存資訊，並建立產業共生指標。不管是一般庶務或是緊急事件，能夠在越短的時間內得到完整答案並且立即的解決，提早規劃以避免原物料資源的浪費，效率是每個製造廠都必須努力的一環；在這科技發達的時代，將企業需求開發一個簡單操作的線上APP，將庫存相關資訊作同步連結，使內部溝通效率提升。 The integration of factory inventory data requires a unified system to facilitate accurate and detailed information in the current management of inventory. It is not necessary to obtain immediate answers through multiple rumors. In addition to solving incomplete information, it can also increase inventory. This study explores the service design and application of precision machinery manufacturing innovation. Based on the experience of querying the warehousing process, the management of the warehouse, the process of warehousing and management, and taking the case of the bismuth carbide ceramic shaft seal as an empirical case. It is found that there is no current issue for industrial symbiosis. In addition, in the management of raw materials, the use of enterprise resource planning system is not very convenient. When asking about inventory related issues, I feel the uncertainty of warehouse management personnel. In this study, through design thinking methods, the existing system is rectified. Employees are easy to use, and simultaneously produce relevant information, provide predictive mechanisms, reduce disputes caused by internal employees or suppliers because they don't understand or demand a large number of applications, and provide fast information dashboards to make information more transparent. communication. The conclusion of this study is to enable information to be instantly transmitted and updated through the information integration method of the cloud system, so that supervisors and employees can get instant and correct inventory information and establish industrial symbiosis indicators. Whether it is general service or emergency, it can get the complete answer in a short period of time and solve it immediately. Plan ahead to avoid waste of raw materials resources. Efficiency is a part of every manufacturer must work hard; In the era, the company will develop a simple-to-use online app to synchronize the inventory-related information and improve the efficiency of internal communication