From punctuation to equilibrium: A longitudinal assessment of enterprise systems user performance

The advent of an enterprise system (ES) purports to enforce a dip in employees performance at the beginning due to a myriad of factors. Anecdotal commentary suggests that, over time, users could improve their performance. However, our understanding of the users lifecycle-wide performance still lacks scientific rigor and empirical evidence. As such, this study makes a longitudinal assessment that compares individual ES performance across the two main phases of the ES-lifecycle of different user types (i.e., operational, management and executive staff). While the overall observations support the tautology of users improving their ES performance over time, insightful observations are made using a survey of 465 respondents in relation to how different user groups go through the ES-lifecycle