AMÉLIORATION DE LA QUALITÉ DE L’ENSEIGNEMENT UNIVERSITAIRE AU MAROC ; CAS DE LA FACULTÉ DES SCIENCES KENITRA

The Moroccan Higher Education knows many problems, especially those concerning the quality of its services and its environment. Thus, this sector has known many reforms without reaching the expected results. Therefore, it is necessary to determine its weak points to have a better reform. The mainly objective of this study is a sensitization of policy makers to develop a national quality assurance system in universities. Based on the level of student satisfaction on many internal and external services of the Faculty of Sciences of Kenitra (Morocco), and comparing the results with those of a similar work previously done, we evaluated the evolution of quality of services and the environment of this establishment. The results showed that between the two surveys the degree of student satisfaction on many quality indicators significantly increased. Contrary to the results of the survey conducted during the academic year 2011/12, where there was a negative opinion of student satisfaction on 72% of all surveyed indicators, the 2015 survey did showed a negative opinion on 16% of all the indicators