Organizational factors influencing supply chain management performance

The purpose of this research is to examine the organizational factors most effectively influencing supply chain management performance. In addition, the research seeks to understand the relative significance of each factor on supply chain management performance.INTRODUCTION – PURPOSE & SCOPE Organizational Factors Influencing Supply Chain Management Performance METHODOLOGY & APPROACH RESULTS & CONCLUSIONS CONCEPTUAL FRAMEWORK RESEARCH QUESTION G. Tony Bell, Doctoral Candidate Graduate School of Management & Technology University of Maryland University College The purpose of this research is to examine the organizational factors most effectively influencing supply chain management performance. In addition, the research seeks to understand the relative significance of each factor on supply chain management performance. RQ1: Which factors are most effective in influencing supply chain management performance outcomes? RQ2: To what extent do these factors influence supply chain management performance outcomes? Keywords: Supply Chain Management, Logistics Management, Operations Management, Physical Distribution, Performance, Effectiveness KEY LITERATURE IMPLICATIONS FOR MANAGEMENT Evidence-based research synthesis (EBRS) is the methodology used in this research. EBRS is a systematic process for identifying the best available scientific evidence, which influences management decisions and organizational practices (Rousseau & McCarthy, 2007). The approach used in this study is an adaptation of Thomas’ (2008) thematic synthesis, which is an EBRS-based method used to analyze, integrate and configure qualitative or mixed-method research. Both NVIVO and Excel were used to configure the research studies. Brammer, Hoejmose, & Millington (2011) Chen, Paulraj, & Lado (2004) Chen & Paulraj (2004) Chen & Paulraj (2004) Crook et al (2008) Depshande (2012) Fabbe-Costes & Jahre (2008) Fawcett, Magnan, & McCarter (2008) Hendricks & Singhal (2005) Hult, Ketchen, & Arrfelt (2007) Li & Rao (2006) Li (2007) Narasimhan, Kim, & Tan, K.C. (2006) Ramdas & Spekman (2000) Tan, Kannan, Handfield, & Ghosh (1999) Vickery, Droge,, Setia, & Sambamurthy (2010) Zacharia, Nix, & Lusch (2009) The following themes were identified as predominant organizational factors influencing supply chain management performance: •Long-term supply chain relationships (People) •Communication (People) •Supplier involvement & coordination (External) •Customer focus (External) •Logistics integration (Process) •Reflexivity & learning (Process) •Trust (People) •Willingness to collaborate (People) •Information technology (Technology) Human-related factors, such as trust, collaboration, and the development of long-term supply chain relationships appear to be most effective in impacting supply chain performance. Moreover, people are at the core of other important factors, such as process development and technological advancement. Organizations should focus on effective hiring practices, knowledge management, and professional develop to ensure their supply chain resources are well-equipped with the appropriate skills & knowledge to positively affect supply chain performance. Proposition: The “people” element serves as a predominant influence on an organization’s supply chain performance. Classified - Internal us