Towards a Maturity Model to Measure Organizational Agility in the Software and IT Services Industry

Agile software development methods reduce project costs and development time by simultaneously enhancing quality. But despite these advantages, agile principles are rarely adopted by the whole organization. In fact, it seems difficult to describe what distinguishes an agile organization from another. Therefore, the objective of this thesis is to gain an understanding what factors constitute agility at an enterprise level and to develop a maturity model as measurement tool. To fulfill this aim, the thesis as based on a multi-paradigmatic approach combining behavioral and design science and utilizes a pluralistic set of research methods belonging to both paradigms. A comprehensive analysis of agility-related frameworks showed that despite partial similarity there is no consensus about what constitutes an “agile organization”. Hence, the thesis identified the structure to be found behind the concept of organizational agility using an exploratory research approach. A survey among organizations in the software and IT services industry was conducted and showed that organizational agility can be described using six interrelated factors that can be further aggregated into the three basic dimensions of “Agility Prerequisites,” “Agility of People,” and “Structures Enhancing Agility.” Based on these results, the Organizational Agility Maturity Model has been developed providing a theoretically and empirically grounded structure of organizational agility supporting the efforts of developing a common understanding of the concept. The application of the maturity model furthermore creates useful benefits for organizations and underscores the strategic character of organizational agility. It generates an awareness about the complexity of organizational agility. Furthermore, it may serve as a reference frame to implement a systematic and well-directed approach for improvements and continuous assessment of actions taken