The problems which are faced by Garuda’s Flight Company are the competitive of Garuda’sservices, under the industry standard of service quality, the low productivity of employee, andthe weak of information management. Moreover, the load factor, on time performing and operationalincome does not meet the target. The respondents are 150 persons and the samplingbased on the hair sample measures. The sampling method is random sampling, namely thatonly people who are chosen by the researcher will become respondent, not all people, andQuestioner is used as a method of collecting data. Method of data analyses used structuralequation modal program which is operated through AMOS Program. The outcome researchshow the following estimation parameter...
The aim to determine the effect of product Quality of Service on customer satisfaction at PT. Totoga...
The purpose of this study is to determine whether service quality has a positive and signific...
Customer satisfaction is an important factor in the sustainability of the company. Some researchers ...
The problems which are faced by Garuda’s Flight Company are the competitive of Garuda’...
The purpose of this research are to find out the influence of service quality which is consisting of...
: The Influence Of Employee Performance And Service System Of Air Transportation Service Quality Lev...
One of factors that can deliver high competitiveness for airlines is the level of customer service. ...
Service quality is the perception of customers about the benefits contained in a service. Purpose of...
Customers’ satisfaction is important thing in aviation world context, especially air transportation....
The purpose of this study was to determine the quality of Garuda Indonesia's flight services. The re...
The purpose of this study was to determine the quality of Garuda Indonesia's flight services. The re...
ABSTRACTThe background of this research is based on the phenomena that show that service quality has...
Increasing customer loyalty has become a popular topic for managers, consultants, and academics. Opt...
This study aimed to analyze the influence of product quality and service quality to product appeal a...
The aim to determine the effect of product Quality of Service on customer satisfaction at PT. Totoga...
The aim to determine the effect of product Quality of Service on customer satisfaction at PT. Totoga...
The purpose of this study is to determine whether service quality has a positive and signific...
Customer satisfaction is an important factor in the sustainability of the company. Some researchers ...
The problems which are faced by Garuda’s Flight Company are the competitive of Garuda’...
The purpose of this research are to find out the influence of service quality which is consisting of...
: The Influence Of Employee Performance And Service System Of Air Transportation Service Quality Lev...
One of factors that can deliver high competitiveness for airlines is the level of customer service. ...
Service quality is the perception of customers about the benefits contained in a service. Purpose of...
Customers’ satisfaction is important thing in aviation world context, especially air transportation....
The purpose of this study was to determine the quality of Garuda Indonesia's flight services. The re...
The purpose of this study was to determine the quality of Garuda Indonesia's flight services. The re...
ABSTRACTThe background of this research is based on the phenomena that show that service quality has...
Increasing customer loyalty has become a popular topic for managers, consultants, and academics. Opt...
This study aimed to analyze the influence of product quality and service quality to product appeal a...
The aim to determine the effect of product Quality of Service on customer satisfaction at PT. Totoga...
The aim to determine the effect of product Quality of Service on customer satisfaction at PT. Totoga...
The purpose of this study is to determine whether service quality has a positive and signific...
Customer satisfaction is an important factor in the sustainability of the company. Some researchers ...