Perilaku Caring Perawat Pelaksana di Sebuah Rumah Sakit di Bandung: Studi Grounded Theory

AbstrakPerilaku caring belum diaplikasikan optimal dalam pelayanan keperawatan. Studi grounded theory ini bertujuan memperoleh gambaran perilaku caring perawat pelaksana sebuah RS di Bandung. Enam perawat pelaksana dari enam ruangan rawat inap di rumah sakit tersebut diobservasi dan diwawancara mendalam. Data dianalisis secara tematik. Penelitian menemukan tujuh tema yaitu sikap peduli terhadap pemenuhan kebutuhan klien, bertanggung jawab memenuhi kebutuhan klien, ramah dalam melayani, sikap tenang dan sabar dalam melayani klien, selalu siap sedia memenuhi kebutuhan klien, memberikan motivasi kepada klien, dan sikap empati dengan klien dan keluarganya. Penelitian ini merekomendasikan perlunya membudayakan perilaku caring melalui pendidikan berkelanjutan, supervisi, dan pengarahan intensif. AbstractThe caring behavior is still partially performed by nurses. This grounded theory study examined the caring behavior of the nurses. Six nurse staffs from the six different wards at a hospital in Bandung were observed and deeply interviewed. The data was analyzed thematically. The result identified seven themes namely concern on fulfilling client’s need, responsibility on fulfilling client’s need, friendly and hospitality, calm and patient in helping client, readiness and willing to help client, give motivation to client, and empathy to the client and the family. This research suggested the importance of continuing education, effective direction and supervision to establish the culture of caring behavior among nurses