Innovation Activities in The Malaysian Public Sector: Factors Promoting the Byproduct of ICT Usage

This paper is based on a questionnaire survey that was conducted among public servants in Malaysia who have used information and communication technology (ICT) in the workplace and have been involved in innovation activity. The objective of this research is to identify the knowledge captured from the use of ICT in the workplace. The findings show that the public servant captures knowledge as the result of using ICT applications at work place and uses that knowledge for innovation activity. It is found that the frequency of ICT usage in the workplace contributes to the innovation activities at work place. The knowledge captured that contributes to the increase of innovation capabilities is positively related to the length of experience of using ICT in the workplace