Accessibility in support pages : A case study on what affects perceived accessibility and user friendliness in a support page

The purpose of the web is that it should be accessible to everybody, however, there are people with some type of disabilities that makes them unable to access or use certain websites because of the lack of accessibility that is implemented in them. This means that these websites are not user-friendly for users with disabilities. In order to highlight the problem, areas such as user-experience, usefulness, accessibility and WCAG 2.0 were explored in order to gain a better understanding of these areas and get a better picture of the important factors in them. Based on the theories, the study showed that these previously mentioned areas are part of each other and that accessibility is good for both users with and without disabilities