This research is to analyze service performance of PT Kereta Api Indonesia (KAI) from five dimensions of SERVQUAL. It is also to analyze the relationship among service quality, perceived value, customer satisfaction, trust and customer loyalty. The populations of this research are all train passengers who have used the service of PT KAI in Surabaya station.The writer uses convenience sampling by distributing questionnaires to 400 respondents from some departing train stations in Surabaya. The results show that service performance of PT KAI, according to its customers, is good. In addition to this, the research also shows that SRVQUAL and perceived value has direct positive influences on customer satisfaction, and customer satisfaction has a...
This study aims to describe empirically: Determine the indicators forming the most dominant variable...
The decrease of consumer satisfaction and loyalty should be carefully interpreted since both determi...
Customer loyalty is the most valuable asset for the company. Several previous studies find that cust...
This study aims to determine the effect of service quality and customer trust on customer satisfacti...
This research aims to determine how service quality is able to influence customer satisfaction both ...
Abstract : the research object is perum pegadaian cabang bulumanis. The purpose of this study to ana...
This study aims to determine Service Quality and Satisfaction Customer Loyalty at the Kumon Seulawah...
Aviation services industry is an important industry that holds Indonesia. Indonesia has approximatel...
In recent years online-based transport modes have become popular in Jakarta. These ride hailing appl...
Indonesian telecommunication industry is getting more competitive with increased of internet and mob...
Based on this research aims to determine the effect of service quality, trust on customer satisfacti...
The purpose of this research is : a. To find out and analyze the effect of price perception on custo...
Tujuan penelitian ini adalah untuk menganalisis pengaruh dari Service Quality, Trust dan Perceived V...
This study aims to examine the trust as a moderating and mediating variable on the effect of servqua...
This research aims to understand and explain the influence of the variable service quality on corpor...
This study aims to describe empirically: Determine the indicators forming the most dominant variable...
The decrease of consumer satisfaction and loyalty should be carefully interpreted since both determi...
Customer loyalty is the most valuable asset for the company. Several previous studies find that cust...
This study aims to determine the effect of service quality and customer trust on customer satisfacti...
This research aims to determine how service quality is able to influence customer satisfaction both ...
Abstract : the research object is perum pegadaian cabang bulumanis. The purpose of this study to ana...
This study aims to determine Service Quality and Satisfaction Customer Loyalty at the Kumon Seulawah...
Aviation services industry is an important industry that holds Indonesia. Indonesia has approximatel...
In recent years online-based transport modes have become popular in Jakarta. These ride hailing appl...
Indonesian telecommunication industry is getting more competitive with increased of internet and mob...
Based on this research aims to determine the effect of service quality, trust on customer satisfacti...
The purpose of this research is : a. To find out and analyze the effect of price perception on custo...
Tujuan penelitian ini adalah untuk menganalisis pengaruh dari Service Quality, Trust dan Perceived V...
This study aims to examine the trust as a moderating and mediating variable on the effect of servqua...
This research aims to understand and explain the influence of the variable service quality on corpor...
This study aims to describe empirically: Determine the indicators forming the most dominant variable...
The decrease of consumer satisfaction and loyalty should be carefully interpreted since both determi...
Customer loyalty is the most valuable asset for the company. Several previous studies find that cust...