Customers requirements of multimodal travel information systems

The purpose of this research was two-fold: 1) to provide evidence-based recommendations that identify the Transport Agency\u27s customers\u27 key information needs, and 2) to provide best-practice guidance on ways the Transport Agency can best offer and \u27push\u27 the delivery of multimodal travel information that is tailored to individuals. This research was carried out in three stages, between November 2012 and June 2013: - Literature and best-practice review of current travel information provision, both in New Zealand and internationally - Focus groups/structured interviews to examine key traveller information needs and to conduct a practical assessment of the usefulness for the New Zealand context of the various delivery systems - Online interactive survey to provide a quantitative assessment and priority ranking of travellers\u27 information needs. This report describes the above work and provides recommendations for potential future actions. Erratum 21 January 2014 Page 38, top row of table, \u27AA Roadwatch\u27, corrected to show a tick in the \u27Web cams\u27 and \u27Planned Roadworks\u27 columns