DEVELOPMENT OF A BUS-MANAGEMENT SYSTEM FOR INDEPENDENCE MALL

Independence National Historical Park in Philadelphia, Pennsylvania, receives about 1.8 million visitors annually, of which 37% are part of a school or tour group arriving by bus. To better handle the approximately 25,000 annual buses, the National Park Service has planned for a new bus facility on Independence Mall. This feature, the 3rd in a series, describes the process of developing an operations and management plan for that facility