A Performance Dashboard for a Logistics Service Company in the Fast Fashion Industry

Purpose - This paper proposes a structured performance measurement system for the logistics activities carried out by a company operating in the fast fashion industry Design/methodology/approach - After a review of the logistics measurements models existing in literature, the Logistiqual has been selected because it considers both the inventory control and the transport service. Then the logistic process of the company is mapped and crucial Key Performance Indicators (KPIs) are defined according each area of Logistiqual. The system has been validated by applying the indicators on past data. Originality/value - The effectiveness of Logistiqual to monitor the logistics process and the importance of measuring performances are reaffirmed. The proposed approach proves to be suitable for the updating of the measurement system, so that it can reflect the current needs of an organization