Factors Affecting Interval Resort Vacation Enjoyment

The purpose of this study was to examine the interval vacation industry and to identify the key soft amenity factors that impact the vacation enjoyment of the owners. The methodology used in this study provides a unique perspective on key interval vacation attributes. The open-ended format used to generate the key vacation attributes identified several unique dimensions, especially for the interval vacationer. Interval vacation owners rated clean, functioning recreation areas most important to their vacation satisfaction--but 4 of the top 5 attributes focused on interactions between owners and staff. Results showed that communication, a vital link in any management equation, made the top 10 list of services important to a quality interval vacation experience. While the findings of this study provide a clear understanding of those soft amenities most important to interval owner vacation enjoyment, additional research is needed to fully explain these attributes