Citizen Preferences toward e-Government City Portals - An empirical Analysis of Full Online, Mobile and Social Media Services

Governments worldwide increasingly provide public services via e-Government city portals. During the last decade, e-Government practice has developed from a rudimentary use to an establishment of holistic citizen platforms offering different public e-Services. Recently, public e-Service provision has shifted toward three main developments involving full online service provision, public social media, and mobile government. Despite practical significance regarding these emerging trends and corresponding adapted citizen needs, understanding city portal user preferences is a neglected research issue. Therefore, this study carries out an explorative research approach to get insights into citizen preferences in order to provide implications for an efficient portal management and to contribute to the current scientific discourse regarding user-centric e-Government