Assessing a Practical Classroom of Takoradi Technical University – An End-User Perspective

This study evaluated the newly refurbished building used as a kitchen for practical lessons at the Hospitality Management Department of Takoradi Technical University, Ghana. It aimed at identifying the challenges faced by users and assessing their satisfsction with the facility. A questionnaire survey approach and covert observations were adopted to gather data. Questionnaires were self-administered to 150 randomly sampled Higher National Diploma students of the department. Data were analysed and presented in tables as frequencies, percentages and mean scores. The study identified lack of changing rooms, lack of storage facilities, congestion and inadequate natural ventilation as some of the challenges faced by users of the kitchen. The overall mean satisfaction score was 2.46 which is an indication that users are dissatisfied with the facility. This study would help inform design decisions to improve upon the performance of future students’ practical rooms to be constructed in the institution. Key words: Challenges, Kitchen, Practical’s, Post Occupancy Evaluation, User Satisfaction