Educational Leadership for Managing Quality: Problems, Issues and Ethical Behavior

Educational leadership is the key to the success of educational organization. The purpose of this study was to identify the problems and issues faced by educational leader to manage the quality of higher educational institutions. The study also examined the ethical behavior of educational leaders. The study was qualitative in nature. The research was conducted on a sample of 20 heads (10 publics and 10 Private) departments and 20 employees (10 publics and 10 Private) were selected by using convenient sampling technique in Kuala Lumpur, Malaysia. Semi-structured interview protocol was designed to inquire educational leaders’ problems and issues regarding managing quality of higher education. The interview protocol was validated through expert opinion. For getting information about ethical behavior of the educational leaders from employees researcher conducted focused group discussion from 20 employees (10 Public and 10 Private). The collected data from semi-structured interviews and focused group discussion was then analyzed though descriptive coding technique. The study revealed that educational leaders were facing diversified problems such as: resource constraints and political pressure, the study also explored that educational leaders’ were lacking in their ethical behavior, especially in private sector universities Keywords: Educational Leaders, managing quality, ethical behavior