The Influence of Knowledge Management on Organizational Performance in Service Organizations in Jordan

The purpose of this paper is to examine the influence of knowledge management on organizational performance among 260 service organizations in Jordan. In the present study, Data were collected from 422 service organizations in Jordan. The present study employs a questionnaire survey approach to collect data for testing the research hypothesis. The response rate was 74 percent. Relevant statistical analytical techniques, including factor analysis, reliability, and regression for analysis were used. The results indicate that all three dimensions of knowledge management (technical knowledge, cultural knowledge, and human knowledge) have positive and significant influence on organizational performance. Keywords: Knowledge management; Organizational performance; Service organizations; Jorda