Decision-Making Model at Local Government Level: A New Proposed for Majlis Perbandaran Kuantan

The subject-matter of the decision-making process is far wider than the traditional coverage of the study of local government. Internal and external factors and the complexity of the processes at various levels are recognized as significant contributors to the process of policy-making. This study attempted to understand this process, based on the conceptual and theoretical framework, and the formulation of a set of decision-guidelines under the new proposed model by interviewing a group of Councillors from Kuantan Municipality Council. Specifically, it attempts to understand the role of Councillors in the local government system and factors influence them in making the right decision. The new factors that developed from this study would contribute to the formulation of a new framework of decision-making. The findings presented are derived from those meeting and support by input from other parties such as politicians, planners and academicians. The interpretation of Councillor’s respond to certain questions was descriptively analysed. One striking conclusion that can be derived from the findings is that Councillors have no clear guidelines in order to assist them making a right decision on the council’s matter. By using the new process that based on the 13 factors as decision-guidelines, they believed and agreed that will make their decisions fundamentally more accurate and focused. In future research, improvements that could be applied by councillors in ensuring the current process of decision-making at the local government level more inclusive and effective by enhancing the role of Councillors and strengthening strategic partnerships by collaborating with other focus groups. Keywords: Decision-making, Model, Local, Government, Councillors, Urban, Planning.