Investigation into managerial conflict: a case study

The purpose of this research was to report the findings of a case study in managerial conflict. The study attempted to identify the underlying aspects of conflict, both as they relate to the individual and to the organization as a whole. Literature relevant to conflict management is voluminous. It would seem that there are more conflicting views in the field of conflict management than there are conflicts to be resolved. Conflict has been defined as incompatibility between objectives and goals; (1) as the behavior of deliberately interfering with another\u27s goals; (2) and, in psychological terms, as hostility. The rationale for this thesis was two-fold. The first deals with the stated goals of the corporation: to provide a pleasant, positive atmosphere for cooperation and teamwork throughout the corporate structure for employee challenge and satisfaction