Impact of Organizational Development Interventions on Human Capital: A Case Study of Thailand Appreciative Inquiry Network

Thailand Appreciative Inquiry Network (AI Thailand) has been established since 2007. AI Thailand aims to spread Appreciative Inquiry throughout Thailand. At the beginning, AI Thailand had 32 founding members. These 32 founding members were participants. They were from diverse background, education and ages. One of the most challenging problems AI Thailand faced at that time was: AI Thailand members lacked of Human Capital in Appreciative Inquiry. If this problem was not properly addressed in a timely manner, AI Thailand would vanish. To address this challenge, the Researcher employed Action Research for eight cycles in eight months to develop AI Thailand members’ Human Capital. Organization Development Interventions implemented included Appreciative Inquiry, Appreciative Coaching and Knowledge Management. For impacts of Organization Development, Participants’ Human Capital was developed. Human Capital consisted of 17 AI Champions, 12 AI Masters and 3 Apprentices. Participants were able to create impacts upon their organizations at diverse degree. Based on statistical findings, ANCOVA was used to measure changes of Experiment Group compared to Control Group. It was found that participants’ Entrepreneurial Drive and Proactive Disposition increased but not Preference of Innovation, Nonconformity, Self-efficacy and Achievement Motivation. Impacts did not only occur with individual participants, but also on AI Thailand’ performance related to Human Capital as measured by Key Performance Indicators before and after Organization Development