Total Quality Management Enablers for SMEs: A Study of Malaysian Companies

This study was designed to identify the enablersof successful TQM implementation by Malaysian SMEbusinesses. The study is importance due to the facts thatSMEs are left behind in TQM implementation as compareto large organizations. The survey questionnairedistributed to 500 Malaysian small businesses and 153responded which contribute to 30.6% response rate. Theaim of this survey was to gain a general understanding ofTQM implementation and to identify the enablers fromthe respective respondents. The study investigated andidentified the enablers of TQM implementation that arecontributing to the SMEs performance