QUALITY MANAGEMENT OF HIGHER EDUCATION INSTITUTIONS

Visoko obrazovanje diljem svijeta je često opisivano kao turbulentno i dinamično. Danas, globalne i nacionalne snage su pokretači promjena unutar sustava visokoškolskih institucija. Te su promjene poslužile da se pitanje upravljanja kvalitetom u visokom obrazovanju stavi na nacionalne vlade, razne institucije i pojedine akademske krugove. Unatoč napretku koji je postignut putem istraživanja i mnogih debata, još uvijek ne postoji konsenzus o tome kako najbolje upravljati kvalitetom u okviru visokog obrazovanja. Jedan od ključnih razloga za to je priznanje da je kvaliteta složen i višestruki konstrukt, posebno u okruženju visokog obrazovanja. Iako se visoko obrazovanje sve više promatra kao međunarodno poslovanje, većina istraživanja provedenih u praksi upravljanja kvalitetom visokoškolskih institucija bila su oslonjena na jedan nacionalni kontekst ili pak promatrana često unutar pojedinih institucija i odjela. Ovaj rad kroz analizu i istraživanja ima cilj pružiti čitatelju širu sliku o ovom području i odgovoriti na neka konkretna pitanja.Higher education around the world is often been described as turbulent and dynamic. Today, global and national forces are the drivers of change within the system of higher education institutions. These changes have served to put the issue of quality management in higher education on the shoulders of national governments, various institutions and individual academic circles. Despite the progress made through research and much debate, there is still no consensus on how best to manage quality in the realm of higher education. One of the key reasons for this is the recognition that quality is a complex and multifaceted construct, especially in a higher education setting. Although higher education is increasingly viewed as an international business, most of the research conducted in the quality management practices of higher education institutions has been based on one national context or viewed frequently within individual institutions and departments. This paper through analysis and research aims to provide the reader with a broader picture of this area and answer some key questions