Organization of the Reception Department of the Hotel

Prijamni odjel danas se s pravom smatra jednim od najvaţnijih hotelskih odjela. To je mjesto prvog kontakta gosta s hotelom, odnosno mjesto na kojem se stvaraju prvi dojmovi gosta. Pozitivan prvi dojam u velikoj mjeri utjeĉe na ukupnu sliku gosta o hotelu i pruţenoj usluzi. Upravo iz toga razloga, uspješna organizacija rada prijamnoga odjela od neizmjernog je znaĉaja za ukupno hotelsko poslovanje. Nuţno je da organizacija ovog odjela bude na visokoj razini kako bi se udovoljilo svim potrebama i ţeljama gostiju, kao i izbjegli mogući problemi. Kako bi pruţena usluga bila što uspješnija prijamni odjel svakodnevno suraĊuje i s drugim hotelskim odjelima. Vaţnost dobre organizacije prijamnog odjela potvrĊuje ĉinjenica da je to odjel koji sudjeluje u aktivnostima prilikom dolaska gosta u hotel, tijekom boravka gosta u hotelu te prilikom odlaska gosta iz hotela. Pozitivan posljednji dojam utjeĉe na ponovni povratak gosta, kao i moguću preporuku. Upravo iz navedenih razloga vidljivo je koliko je uspješna organizacija prijamnog odjela nuţna kako bi svaki gost zadovoljan napustio hotel, ali i koliki je njezin utjecaj na uspješno poslovanje cjelokupnog objekta.The reception department is considered one of the most important hotel departments. It is the place where the guest meets the hotel and the place where first impressions are made. A positive first impression greatly affects the overall impression of the guest about the hotel and the service provided. For this reason, the successful organization of the reception department is of immense importance for the overall hotel business. It is imperative that the organization of this department is of a high standard to meet all the needs and wishes of the guests, as well as to avoid possible problems. In order to make the service provided as successful as possible, the reception department cooperates with other hotel departments on a daily basis. The importance of good organization of the reception department is confirmed by the fact that it is a department that participates in activities when the guest arrives at the hotel, during the stay of the guest at the hotel and when the guest leaves the hotel. A positive last impression influences the return of the guest as well as a possible recommendation. It is for these reasons that it is obvious how successful the reception department is in order to make every guest happy to leave the hotel, but also its impact on the successful operation of the entire facility