Analysis of the motivation factors for knowledge sharing within teams

Znanje je u današnje vrijeme najvažniji resurs poduzeća. Ono poduzeću omogućuje konkurentsku prednost na tržištu. Znanje može biti implicitno ili eksplicitno, kao i individualno ili kolektivno. Važno je da se znanje međusobno dijeli među zaposlenicima organizacije pa se tako znanje može dijeliti na formalan i neformalan način. No, nisu svi zaposlenici jednako spremni dijeliti svoje znanje pa tako govorimo o preprekama dijeljenju znanja koje mogu biti subjektivne, to su one osobne prirode, i objektivne, na njih utječe sama organizacija. Timski rad je naziv za proces koji prolazi grupa ljudi koja ima zajednički cilj i svi imaju želju da se taj cilj i postigne, stoga i djeluju svi prema tom istom cilju. No, ne postoji univerzalno pravilo kakav tim treba biti, već je za svaku organizaciju to drugačije. Postoji mnogo vrsta timova, a uglavnom bi se mogli podijeliti prema sljedećim kriterijima: svrha, trajanje, vodstvo timova i stupanj autonomije, opseg aktivnosti te pozicija i moć. Važno je reći da tim postoji kako bi bio uspješan, a karakteristike koje bi tim trebao posjedovati da bi bio uspješan, jesu: emocionalna inteligencija, jasni ciljevi, relevantne vještine, međusobno povjerenje, osjećaj grupne djelotvornosti, grupni identitet, dobra komunikacija, participacija i suradnja, kvalitetno vodstvo i potpora. Dijeljenje znanja prilikom rada u timu vrlo je važno kako bi se ostvarili svi ciljevi organizacije. Dijeljenje znanja jest aktivnost koja jača timski rad te ima svoje prednosti za organizaciju, ali i za zaposlenike. Prilikom izrade ovog diplomskog rada, istraživanje teorije i provedena analiza unutar prodajnog poduzeća omogućili su da se kreiraju određene spoznaje. Ono što se može zaključiti iz istraženog jest da je dijeljenje znanja vrlo važno za timski rad. U praksi se možda i ne provodi uvijek, ali je zato na tome potrebno raditi te bi svaki menadžer to trebao imati na svom popisu kao jedan od kratkoročnih ciljeva.Nowadays, knowledge is the most important resurs of business organizations. It gives the company a competitive advantage in the market. Knowledge can be implicit or explicit, as well as individual or collective. It is important that the knowledge is shared among the employees of the organization so that the knowledge can be shared in a formal and informal way. However, not all employees are equally willing to share their knowledge so we are talking about obstacles to knowledge sharing that can be subjective which are personal and objective which are influenced by the organization itself. Teamwork is the name for a process that group of people goes through and they have a common goal and everyone has a desire to achieve that goal, therefore everyone works toward that same goal. But there is no universal rule of what a team must be like so it is different for each organization. There are many types of teams and they can generally be divided according to the following criteria: purpose, duration, leadership of the teams and degree of autonomy, scope of activities, position and power. It is important to say that a team exists in order to be successful and the characteristics that a team needs to possess in order to be successful are: emotional intelligence, clear goals, relevant skills, mutual trust, a sense of group effectiveness, group identity, good communication, participation and cooperation, quality leadership and support. Sharing knowledge while working in a team is very important in order to achieve all the goals of the organization. Knowledge sharing is an activity that strengthens teamwork and has its benefits for the organization as well as for the employees. While preparing this diploma thesis, theory research and analysis within the sales company allowed to create certain insights. What can be deduced from the research is that knowledge sharing is very important for teamwork. In practice, it may not always be implemented, but it needs to be worked on and every manager should have it on their list as one of the short-term goals