Listening makes sense: a resource for staff caring for older people

Ninety-six older people and their relatives in England were interviewed last year about their experiences of urgent or emergency care. These interviews were carried out as part of a leadership development programme run by the Department of Health. The Burdett Trust for Nursing funded further project work to enable these interviews to be analysed at City University and their utility for practice to be explored. This resource for staff presents the key messages in many of the stories told, alongside excerpts from those storie