SHOP-Net: Moving from Paper to Mobile

This paper describes the SHOP-Net system, a mobile handset-based stock ordering system. SHOP-Net replaces a paper-based system with a digital screen- based system. We present how it was developed and evaluated using a user-centered design methodology with associated Human Computer Interaction (HCI) methods, in conjunction with a Non-Governmental Organization (NGO) that works with micro-enterprises. The importance of engaging both users and managers in design and evaluation is highlighted. A short pilot study has been conducted. Despite early teething challenges regarding the management of information made available to the server, the system seems promising and easy to learn. Furthermore, the various stakeholders at the NGO are enthusiastic for it to be put into full use