An Eye-Tracking Methodology for Testing Consumer Preference of Display Trays in a Simulated Retail Environment

Display trays have traditionally been used to support distribution packaging and retail stocking. Yet, it is becoming increasingly common to find display trays as devices to garner attention and increase the shelf presence of packaging. This paper presents a method for testing consumer preference of display trays for liquid dish soap and canned tomatoes in CUShop™, a consumer experience laboratory, using eye-tracking technology. It was hypothesized that display trays would increase total fixation duration and decrease time to first fixation on the respective products tested. However, it was determined that attention to products in a display tray was less favorable to products not in a display tray. Experimental results are limited because of the many variables that exist for display trays. If further studies were to be conducted on a larger variety of display trays using the methodology described, the appeal and attention value of display trays could be comprehensively understood