The Role of Job Satisfaction of Nurses on Provision of Hospital Services to Patients in Rwanda

The study aimed to assess the role of job satisfaction of nurses on provision of hospital services to patients in Rwanda. A cross-sectional design was developed and conducted from October 2015 to August 2016 in five (5) hospitals. Data were collected by means of 308 questionnaires administered to nurses and the interview held with 360 patients. The Pearson Correlation Coefficient was computed to correlate two or more continuous variables and be informed on their significant relationship. Three (3) variables were found to be strongly correlated to job dissatisfaction of nurses. Seven (7) variables considered as moderate correlation to job dissatisfaction of nurses were salary, promotion opportunities, organizational policy and administration, allowances, supervision from superiors, psycho-social working conditions for nurses and nurses’ welfare at work place. Four (4) variables strongly correlated to patients’ dissatisfaction were regular rounds and availability of nurses each time needed by patients, availability of health services delivered to patients, patient waiting time for health services and patient loyalty and willingness to recommend the same hospital to another patient. A strong correlation between the overall level of patient care satisfaction and the overall level of nurses’ job satisfaction has shown a strong correlation. In conclusion, majority of nurses (58.8 %) in five (5) selected hospitals were dissatisfied with their job while majority of patients (48.4%) were also dissatisfied with the services they received from nurses. Managers of hospitals should implement all mechanisms that lead to nurses’ job satisfaction which can consequently lead to patients care satisfaction. Key words: Nurses Job satisfaction, Provision of Hospital Services and Patients’ satisfactio