Gestaltung hybrider Wertschöpfung und Arbeit im Kontext von Smart Services

Smart Services are digital services that generate added value for customers from the (operational) data of a physical product. We show how Smart Services influence the value creation and work design of manufacturing companies and which questions arise during the transformation from a product to a Smart Service provider. A reference model for the socio-technical planning of Smart Services provides orientation on the causal relationships and supports companies in the practical implementation