SLA management framework to avoid violation in cloud

© Springer International Publishing AG 2016. Cloud computing is an emerging technology that have a broad scope to offers a wide range of services to revolutionize the existing IT infrastructure. This internet based technology offers a services like-on demand service, shared resources, multitenant architecture, scalability, portability, elasticity and giving an illusion of having an infinite resource by a consumer through virtualization. Because of the elastic nature of a cloud it is very critical of a service provider specially for a small/medium cloud provider to form a viable SLA with a consumer to avoid any service violation. SLA is a key agreement that need to be intelligently form and monitor, and if there is a chance of service violation then a provider should be informed to take necessary remedial action to avoid violation. In this paper we propose our viable SLA management framework that comprise of two time phases-pre-interaction time phase and post-interaction time phase. Our viable SLA framework help a service provider in making a decision of a consumer request, offer the amount of resources to consumer, predict QoS parameters, monitor run time QoS parameters and take an appropriate action to mitigate risks when there is a variation between a predicted and an agreed QoS parameters